At Nova Prime Deals, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. This Refund and Return Policy explains the conditions under which returns, refunds, and exchanges are accepted.
1. Company Information
Nova Prime Deals, 413 Windfield Pl, Lexington, KY 40517, Phone: 270 236 4070
2. Return Eligibility
Items may be returned within 30 days of delivery. To be eligible for a return, the item must be unused, uninstalled, and in the original packaging with all parts, accessories, and documentation included. Proof of purchase is required for all returns.
3. Non-Returnable Items
Certain items cannot be returned, including electrical or electronic components that have been installed or used, damaged or altered items, special order or clearance items, and products marked as final sale.
4. Return Process
To start a return, contact us by phone with your order details. Once approved, you will receive return instructions. Items must be securely packaged to prevent damage during shipping. Unauthorized returns may not be accepted.
5. Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error. Original shipping charges are non-refundable.
6. Refunds
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be issued to the original payment method within a reasonable number of business days. Processing times may vary depending on your bank or payment provider.
7. Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same item, please contact us for assistance and availability.
8. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.
9. Cancellations
Orders may be canceled before they are shipped. Once an order has been processed or shipped, it cannot be canceled and must follow the return process.
10. Warranty
Some products may include a manufacturer’s warranty. Warranty claims may need to be handled directly with the manufacturer according to their terms.
11. Changes to This Policy
Nova Prime Deals reserves the right to update or modify this Refund and Return Policy at any time. Changes will be posted on this page with the updated effective date.
12. Contact Us
For questions or return requests, please contact: Nova Prime Deals, 413 Windfield Pl, Lexington, KY 40517, Phone: 270 236 4070